Technical Support Officer
Hit the jackpot with a career at Swintt!
Are you passionate about iGaming, keen to be at the forefront of gaming technology and eager to work with some of the brightest sparks in the industry? Then we might slot together perfectly. Swintt makes exceptional games, on a top-quality platform, operating in the biggest regulated markets. With an entrepreneurial spirit, top-class benefits and a welcoming team, we’d love to reel you in. Let’s do this!
Swintt is part of the Glitnor Group, which has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has B2B, B2C and acquisition/lead generation arms, with physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.
Are you a tech savvy guru looking to further your career in a fast-paced 24/7 operations company? Then we are looking for you!
As Technical Support Officer your primary focus will be on first line support to our expanding portfolio of B2B clients, along with building and maintaining our monitoring tools, monitoring our platform performance, and investigating technical related queries that come to your desk. Your responsibilities will also include communication with our business-to-business clients, investigating technical issues, monitoring our systems and keeping all servers running perfectly.
This role is ideal for a candidate who is currently in technical customer support looking to grow in their career.
What will you be doing?
- Proactive monitoring of all production environments.
- Be the first line support to all incidents.
- Respond to B2B customer inquiries.
- Categorize issues and escalate accordingly.
- Troubleshoot technical issues to give as much insight as possible to the Layer 2 technical team.
- Be the first point of contact to the technical teams.
- Document all work through tickets and assist in the growth and maintenance of the company’s knowledge base.
- Document procedures, how-to and any other items as required for internal operation.
- Notify internal stakeholders and third parties of any outages or incidents according to SLAs.
- Issuing of detailed RCAs for all incidents.
Who are you?
- Strong fluency in English both verbal and written.
- Customer Service with technical background experience within iGaming is a must.
- Basic troubleshooting knowledge.
- Basic knowledge of working with a ticketing system.
- Basic knowledge of working with a documentation system (Confluence, Wiki and similar).
- Willing to work on shift basis.
- Basic Knowledge of Gaming Platforms will be considered a strong asset.
By joining us, you’re gaining an opportunity to work and collaborate with the best talent in our industry, but that’s not all. You’ll also enjoy a range of fantastic perks!
- A competitive and attractive salary
- Private health insurance
- Wellbeing benefit allowance
- A weekly breakfast
- Social events for building strong relationships with colleagues
At Swintt, we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride!
Malta
Culture
Glitnor Group is created by industry vetrans who have founded and managed several successful businesses over the last decade.
In order to have a company culture driven by intrinsically motivated people - you need to have a strong and long-lasting vision. Entrepreneurship is something we have in our DNA and we want the whole team to be part of that.
"Glitnor strives to be the most entrepreneurial and fastest growing business group in the iGaming industry."
We are constantly looking for new talents and senior leaders to join our journey. Are you our next Glitnor Gladiator?
About Glitnor
Glitnor Group is a multi-award-winning online casino operator, home to several strong growth and profit-driving gaming brands. The Group was founded in 2018 by industry veterans Dan Andersson and Jorgen Nordlund and is led by a management team with an enviable record of achievements in the iGaming sector including recently appointed CEO Richard Brown.
Glitnor Group aims to deliver significant growth within the iGaming industry by creating great brands with great marketing. The Group is present in Europe and North America – with a unique and proven track record of building and nurturing strong brands, culture & work environment. Glitnor divides its business into three principal arms: B2C, including Lucky and Happy Casinos, B2B with its in-house slot games studio Swintt, and expertise in player acquisition and lead generation.
We operate three main office hubs, in Malta, Stockholm and Sofia, with additional global and remote staff forming a valued team of over 200 people. The Group focuses on its core strengths of agility and entrepreneurship, mixing strong and experienced leadership with a People First approach. Having delivered +100% YoY growth since the company was founded, the Group is now well-positioned to move into its next exciting phase of expansion.
For further information please visit https://www.glitnor.com/ or Contact Us. Follow the Group on LinkedIn , X and Instagram.
Technical Support Officer
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