Payments and Fraud Analyst
We are looking for a Payments and Fraud Analyst to join our passionate payments team. Reporting to the Payments & Risk Operations Manager, your primary responsibility will involve ensuring seamless processing of customer withdrawals, while staying vigilant to preempt potential fraud risks. Your dedication to maintaining exceptional levels of customer service will play a pivotal role in upholding our commitment to customer excellence.
What will you be doing?
- Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
- Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
- Investigate suspicious alerts (internal & external) with analysis and follow-up.
- Careful monitoring of possible money laundering transactions and communication of suspicions by submitting appropriate Suspicious Activity Reports (SARs) to MLRO.
- Proactively find players receiving bonuses which they are not eligible for and applying appropriate processes to resolve the issue.
- Keep aware of active bonus campaigns and their vulnerabilities assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base.
- Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level.
- Specialise in the detection & prevention of fraud. Professional handling of all related customer queries.
- Process incoming and outgoing customer payments, in a timely and error-free manner.
- Follow up any payment-related issues or customer queries proactively.
- Retrieve deposits from online banking sites and post into customer betting accounts.
- Perform bank checks and other reconciliation tasks as needed.
- Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management.
Who are you?
- You offer experience in a payment processing position or similar, within the online gaming industry.
- Strong knowledge of how fraud or money laundering can occur within a financial system would be considered a plus!
- Flexible to work on a shift basis (including weekends).
- Knowledge of customer verification processes for different regulations, including verifying player’s documents.
- You are meticulous, takes initiative and possesses good analytical skill.
- You demonstrate outstanding organizational and communication skills.
Who we are:
Glitnor Group was created by industry veterans who have founded and managed several successful businesses over the last decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/
Glitnor thrives on a flat organisational structure, built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement.
At Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
- Department
- Payment & Risk
- Locations
- Malta
Malta
Culture
Glitnor Group is created by industry vetrans who have founded and managed several successful businesses over the last decade.
In order to have a company culture driven by intrinsically motivated people - you need to have a strong and long-lasting vision. Entrepreneurship is something we have in our DNA and we want the whole team to be part of that.
"Glitnor strives to be the most entrepreneurial and fastest growing business group in the iGaming industry."
We are constantly looking for new talents and senior leaders to join our journey. Are you our next Glitnor Gladiator?
About Glitnor
First of all we started off with three main pillars within the value chain:
Player Acquisition Team - Lead generation - Glitnor affiliation and in-house acquisition agency
B2C Team - Game Operators, LuckyCasino and HappyCasino
B2B Team - Content provider - Swintt
Player acquisition is a fundamental part of a good iGaming business. At Glitnor we have focused on this area and built a specialist team, that focuses on this part of the business, ensuring we attract and retain the right value of player at the right cost.
Also, the combination of an experienced Management Team with strong operational leadership - mixed with new talents has given us a unique opportunity to grow exceptionally since the Company was founded. In a context where our team continues to grow, our brands are launched in new markets while living with Covid-19 for 18 months and still maintaining Triple Digit YoY Growth% since 2018 is just an incredible fairy tale.
Key factors are strong leadership where entrepreneurship permeates the entire group.
Payments and Fraud Analyst
Loading application form
Already working at Glitnor?
Let’s recruit together and find your next colleague.