Responsible Gaming Agent (Spanish Speaking)
WHO WE ARE:
OneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback.
Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria, Spain and Gibraltar, and also a number of remote team members around the world.
We are looking for a Spanish - Speaking Responsible Gaming Agent to join our growing team.
Glitnor Group is looking to hire a Spanish-speaking Responsible Gaming Agent to help us uphold the highest standards of care and integrity in player protection, while supporting our mission to create a safe and enjoyable gaming experience for all.
Based in our fantastic office in Barcelona, Spain, you’ll play a vital role in identifying and managing potential problem gambling cases, working closely with internal teams to ensure that we operate responsibly and ethically at all times.
We are growing rapidly so this could be a great step into long term career progression.
What will you be doing?
- Monitor player behavior using internal tools and risk-scoring systems.
- Conduct proactive and reactive account reviews, escalating cases when required.
- Assess player risk levels through behavioral and transactional analysis.
- Contact players via phone, email, or chat to provide tailored responsible gaming support.
- Recommend and apply responsible gambling measures (e.g., deposit limits, loss limits, self-exclusion).
- Act as an escalation point for complex Responsible Gaming cases.
- Document interactions, manage follow-ups, and prepare reports for senior management.
- Collaborate with other departments to improve processes, tools, and service delivery.
- Support the ongoing development of internal RG policies and procedures.
Who are you?
- Native or near-native level of Spanish, with strong English communication skills.
- Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming.
- Some understanding of regulatory requirements in responsible gambling.
- Excellent communication and interpersonal skills, especially in sensitive situations.
- Calm, empathetic, and professional under pressure.
- Comfortable handling customer interactions via telephone, email, and chat.
- Detail-oriented, with excellent documentation and organisational skills.
- Flexibility to work shifts, including evenings and weekends.
At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
- Department
- OneCasino
- Locations
- OneCasino Barcelona, Spain
OneCasino Barcelona, Spain
Culture
Glitnor Group is created by industry vetrans who have founded and managed several successful businesses over the last decade.
In order to have a company culture driven by intrinsically motivated people - you need to have a strong and long-lasting vision. Entrepreneurship is something we have in our DNA and we want the whole team to be part of that.
"Glitnor strives to be the most entrepreneurial and fastest growing business group in the iGaming industry."
We are constantly looking for new talents and senior leaders to join our journey. Are you our next Glitnor Gladiator?
About Glitnor
Glitnor Group is a multi-award-winning online casino operator, home to several strong growth and profit-driving gaming brands. The Group was founded in 2018 by industry veterans Dan Andersson and Jorgen Nordlund and is led by a management team with an enviable record of achievements in the iGaming sector including recently appointed CEO Richard Brown.
Glitnor Group aims to deliver significant growth within the iGaming industry by creating great brands with great marketing. The Group is present in Europe and North America – with a unique and proven track record of building and nurturing strong brands, culture & work environment. Glitnor divides its business into three principal arms: B2C, including Lucky and Happy Casinos, B2B with its in-house slot games studio Swintt, and expertise in player acquisition and lead generation.
We operate three main office hubs, in Malta, Stockholm and Sofia, with additional global and remote staff forming a valued team of over 200 people. The Group focuses on its core strengths of agility and entrepreneurship, mixing strong and experienced leadership with a People First approach. Having delivered +100% YoY growth since the company was founded, the Group is now well-positioned to move into its next exciting phase of expansion.
For further information please visit https://www.glitnor.com/ or Contact Us. Follow the Group on LinkedIn , X and Instagram.
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