Customer Support Agent - Swedish Speaking
Swedish speaking Customer Support Agent
Who we are:
Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.
We are built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.
We are looking to hire a Swedish Speaking Customer Support Agent to join our growing team!
We are looking to hire a Swedish-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.
You will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.
We are growing rapidly so this could be a great step into long term career progression.
What will you be doing?
- Respond promptly and professionally to customer inquiries via live chat and email.
- Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
- Assist with account verification processes, including KYC (Know Your Customer).
- Monitor and report on player feedback, suggesting improvements to enhance the player experience.
- Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
- Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
- Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
Who are you?
- You offer experience working within a customer service focused position, ideally within the iGaming industry or similar.
- Previous sportsbook experience would be a plus.
- Native level of Swedish with a good level of English.
- Exceptional communication skills in Swedish and English, both written and verbal.
- Enthusiasm and be a self-motivated team player.
- High level of attention to detail coupled with good organisational skills.
- Enjoy problem solving.
- Ability to work well under pressure.
By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you’ll also enjoy a range of fantastic perks!
- A competitive and attractive salary
- Private health insurance
- Annual wellbeing benefit allowance
- A weekly breakfast
- Social events for building strong relationships with colleagues.
- Relocation package (when relevant)
At Glitnor, we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
- Department
- Customer Service
- Locations
- Malta
Malta
Culture
Glitnor Group is created by industry vetrans who have founded and managed several successful businesses over the last decade.
In order to have a company culture driven by intrinsically motivated people - you need to have a strong and long-lasting vision. Entrepreneurship is something we have in our DNA and we want the whole team to be part of that.
"Glitnor strives to be the most entrepreneurial and fastest growing business group in the iGaming industry."
We are constantly looking for new talents and senior leaders to join our journey. Are you our next Glitnor Gladiator?
About Glitnor
Glitnor Group is a multi-award-winning online casino operator, home to several strong growth and profit-driving gaming brands. The Group was founded in 2018 by industry veterans Dan Andersson and Jorgen Nordlund and is led by a management team with an enviable record of achievements in the iGaming sector including recently appointed CEO Richard Brown.
Glitnor Group aims to deliver significant growth within the iGaming industry by creating great brands with great marketing. The Group is present in Europe and North America – with a unique and proven track record of building and nurturing strong brands, culture & work environment. Glitnor divides its business into three principal arms: B2C, including Lucky and Happy Casinos, B2B with its in-house slot games studio Swintt, and expertise in player acquisition and lead generation.
We operate three main office hubs, in Malta, Stockholm and Sofia, with additional global and remote staff forming a valued team of over 200 people. The Group focuses on its core strengths of agility and entrepreneurship, mixing strong and experienced leadership with a People First approach. Having delivered +100% YoY growth since the company was founded, the Group is now well-positioned to move into its next exciting phase of expansion.
For further information please visit https://www.glitnor.com/ or Contact Us. Follow the Group on LinkedIn , X and Instagram.
Customer Support Agent - Swedish Speaking
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