WHO WE ARE:

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.

We are built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.

We are looking for a Responsible Gaming Support Agent (Swedish speaking) to join our growing team.

Working within the Compliance Team ensuring Responsible Gaming is an integral part of the daily operations in everything, from Customer Service to Marketing and Technical enhancements that support and promote RG. Outbound interactions to ensure players are playing within their means and liaise with the Customer Care Team to support with all escalations relating to problem gaming, self-exclusion and underage gamblers in all our Licenced markets specifically SGA.

What will you be doing?

• Ensure Compliance with Responsible Gaming Legislative Requirements.
• Outbound calling for Duty of Care for all Swedish players
• Customer Account reviews using Internal reports
• Handling RG queries from Support
• Swedish focused RG reports
• Checking customer interaction responses on RG interactions
• Assistance with AML source of funds affordability Swedish related processes

Who are you?

• Fluency in both written and oral, English and Swedish.
• Working as part of a team.
• Must have at least 1 year working experience in iGaming.
• Knowledge of Swedish gaming regulations.
• Excellent problem solving and analytical thinking/innovation.
• Exceptional time management and multi-tasking skills.
• Ability to draft & update the policies and procedures of the Company ensuring Compliance.
• Commitment to continuous improvement.
• Outstanding interpersonal skills.
• Resilient, approach to working in a dynamic, complex and often hectic environment.
• Operates with the highest levels of honesty, integrity and confidentiality, acting in the best interest of the business at all times.
• Ability to work to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure.
• Forward thinking, always looking to improve and evolve processes/the way we do things.

The above duties should give an overall picture of the employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list, additional, related, duties may be assigned by the manager in line with business exigencies and continuity

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you’ll also enjoy a range of fantastic perks!

• A competitive and attractive salary
• Private health insurance
• Annual wellbeing benefit allowance
• A weekly breakfast
• Social events for building strong relationships with colleagues

At Glitnor, we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.