Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.

We are built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.

We are looking for Head of CRM to join our growing team.

We are looking for an experienced Head of CRM to drive strategic direction, operational excellence and lead team development. In this role, you will directly oversee the CRM team, ensuring the creation and execution of innovative CRM strategies while managing operational efficiency.

What will you be doing?

• Strong senior CRM Experience working within the Swedish market and bonus heavy markets within the iGaming industry.
• Proven track record of delivering growth through promotion and retention strategies.
• Provide leadership and oversight to the CRM team, driving not only day-to-day operations but also growth and development to ensure a high-performing and engaged team.
• Leading the strategic vision for CRM initiatives, ensuring they align with overarching business goals.
• Forward-thinking approaches to elevate customer engagement and streamline operational processes for maximum efficiency and impact.
• Support CMO and CGO in the management of bonus costs.
• Track key performance indicators (KPIs) to measure the success of CRM initiatives and refine strategies accordingly.

Who are you?

• Strong background in CRM ideally with CRM Management experience, within the Swedish and bonus heavy markets.
• Native Swedish speaker with excellent English communication skills.
• You are highly commercial with strong analytical expertise and a proven ability to leverage data and customer insights to deliver impactful results.
• Comfortable managing budgets and financial processes within CRM, ensuring alignment with business goals.
• Expertise in planning and managing projects from inception to completion, with a strong ability to execute and evaluate performance against key metrics.

By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you’ll also enjoy a range of fantastic benefits!

• A competitive and attractive salary
• Annual wellbeing benefit allowance
• A weekly breakfast
• Social events for building strong relationships with colleagues

At Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.