Responsible Gaming Support Agent - Swedish
We are looking for Responsible Gaming Support Agent - Swedish to join our growing team in our sunny sea view offices in Malta!
You will be working within the Compliance Team, ensuring Responsible Gaming is an integral part of the daily operations in everything, from Customer Service to Marketing and Technical enhancements that support and promote Responsible Gaming. Outbound interactions to ensure players are playing within their means and liaise with the Customer Care Team to support with all escalations relating to problem gaming, self-exclusion and underage gamblers in all our Licenced markets specifically, SGA.
What will you be doing?
- Ensure Compliance with Responsible Gaming Legislative Requirements.
- Outbound contacts with players to ensure gaming is in control and affordable.
- Carry out Customer Account review using Internal reports.
- Handling RG queries from Support. Swedish focused RG reports.
- Checking customer interaction responses on RG interactions.
- Assistance with AML Swedish related processes.
Who are you?
- Excellent communication skills both written and verbal in English and Swedish.
- You offer at least 1 year working with the iGaming industry within a similar role.
- You have a good understand and knowledge of Swedish gaming regulations.
- Outstanding interpersonal skills, operating with the highest levels of honesty and integrity.
- Resilient with a positive attitude who enjoys working within a fast paced and dynamic environment.
- Excellent problem solving and analytical thinking/innovation.
- You are always looking to improve and evolve processes with a forward-thinking mindset.
- Ability to work to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure.
- Exceptional time management and multi-tasking skills.
Who we are:
Glitnor Group is a bright new star within the iGaming Industry – created by industry veterans who have founded and managed several successful businesses over the last decade.
We are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment.
Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/
We operate with a flat company structure. We firmly believe that going to work should be a positive experience. We offer freedom with responsibility, that encourages people to maximize their talent for professional growth.
Glitnor Group is created by industry vetrans who have founded and managed several successful businesses over the last decade.
In order to have a company culture driven by intrinsically motivated people - you need to have a strong and long-lasting vision. Entrepreneurship is something we have in our DNA and we want the whole team to be part of that.
"Glitnor strives to be the most entrepreneurial and fastest growing business group in the iGaming industry."
We are constantly looking for new talents and senior leaders to join our journey. Are you our next Glitnor Gladiator?
First of all we started off with three main pillars within the value chain:
Player Acquisition Team - Lead generation - Glitnor affiliation and in-house acquisition agency
B2C Team - Game Operators, Lucky Casino and Happy Casino
B2B Team - Content provider - Swintt
Player acquisition is a fundamental part of a good iGaming business. At Glitnor we have focused on this area and built a specialist team, that focuses on this part of the business, ensuring we attract and retain the right value of player at the right cost.
Also, the combination of an experienced Management Team with strong operational leadership - mixed with new talents has given us a unique opportunity to grow exceptionally since the Company was founded. In a context where our team continues to grow, our brands are launched in new markets while living with Covid-19 for 18 months and still maintaining Triple Digit YoY Growth% since 2018 is just an incredible fairy tale.
Key factors are strong leadership where entrepreneurship permeates the entire group.
Responsible Gaming Support Agent - Swedish
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