We are looking for Responsible Gaming Support Agent - Swedish to join our growing team in our sunny sea view offices in Malta!

You will be working within the Compliance Team, ensuring Responsible Gaming is an integral part of the daily operations in everything, from Customer Service to Marketing and Technical enhancements that support and promote Responsible Gaming. Outbound interactions to ensure players are playing within their means and liaise with the Customer Care Team to support with all escalations relating to problem gaming, self-exclusion and underage gamblers in all our Licenced markets specifically, SGA. 

What will you be doing?

• Ensure Compliance with Responsible Gaming Legislative Requirements. 
• Outbound contacts with players to ensure gaming is in control and affordable.
• Carry out Customer Account review using Internal reports. 
• Handling RG queries from Support. Swedish focused RG reports. 
• Checking customer interaction responses on RG interactions. 
• Assistance with AML Swedish related processes. 

Who are you? 

• Excellent communication skills both written and verbal in English and Swedish. 
• You offer at least 1 year working with the iGaming industry within a similar role. 
• You have a good understand and knowledge of Swedish gaming regulations.
• Outstanding interpersonal skills, operating with the highest levels of honesty and integrity. 
• Resilient with a positive attitude who enjoys working within a fast paced and dynamic environment. 
• Excellent problem solving and analytical thinking/innovation. 
• You are always looking to improve and evolve processes with a forward-thinking mindset. 
• Ability to work to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure. 
• Exceptional time management and multi-tasking skills.

Who we are:

Glitnor Group is a bright new star within the iGaming Industry – created by industry veterans who have founded and managed several successful businesses over the last decade. 

We are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment. 

Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/ 

We operate with a flat company structure. We firmly believe that going to work should be a positive experience. We offer freedom with responsibility, that encourages people to maximize their talent for professional growth.