Customer Care Agent - LATAM
We are looking for a Customer Care Agent - LATAM markets....
As a focal point of contact for our customers, your main focus is to support and actively drive an amazing gaming experience for our customers. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences.
We offer a great opportunity to kick start your iGaming career, progress your own skills, develop your knowledge and be a part of a fun and friendly environment. We work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working in the office and at home.
What will you be doing?
- Nurture and support customer relationships via phone, e-mail and live chat.
- Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels.
- Support and contribute to our CRM infrastructure.
- Active pursuit and sharing of customer knowledge.
- Participate in the planning of customer engagement initiatives.
- Monitor campaigns and promotions across all allocated customer touch points.
- Assisting with translations, content writing and marketing to ensure that we are delivering the best communication to our customers.
- Contributing new ideas and feedback to keep improving the way we work and exercising your creativity in different ways.
- Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion.
Who are you?
- Native Latin American Spanish and fluent in English (additional languages beneficial!)
- Previous on-line customer service experience.
- Positive mindset and a can-do attitude with the willingness to learn and go the extra mile.
- Excellent written and verbal communication skills.
- You have a genuine interest in iGaming.
- Microsoft Office proficiency
WHO WE ARE
Glitnor Group is created by industry veterans who have founded and managed several successful businesses over the last decade. We are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment.
Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/
We operate with a flat company structure. We firmly believe that going to work should be a positive experience. We offer freedom with responsibility, that encourages people to maximize their talent for professional growth.
- Customer Support Department
Glitnor Group is created by industry vetrans who have founded and managed several successful businesses over the last decade.
In order to have a company culture driven by intrinsically motivated people - you need to have a strong and long-lasting vision. Entrepreneurship is something we have in our DNA and we want the whole team to be part of that.
"Glitnor strives to be the most entrepreneurial and fastest growing business group in the iGaming industry."
We are constantly looking for new talents and senior leaders to join our journey. Are you our next Glitnor Gladiator?
First of all we started off with three main pillars within the value chain:
Player Acquisition Team - Lead generation - Glitnor affiliation and in-house acquisition agency
B2C Team - Game Operators, Lucky Casino and Happy Casino
B2B Team - Content provider - Swintt
Player acquisition is a fundamental part of a good iGaming business. At Glitnor we have focused on this area and built a specialist team, that focuses on this part of the business, ensuring we attract and retain the right value of player at the right cost.
Also, the combination of an experienced Management Team with strong operational leadership - mixed with new talents has given us a unique opportunity to grow exceptionally since the Company was founded. In a context where our team continues to grow, our brands are launched in new markets while living with Covid-19 for 18 months and still maintaining Triple Digit YoY Growth% since 2018 is just an incredible fairy tale.
Key factors are strong leadership where entrepreneurship permeates the entire group.
Customer Care Agent - LATAM
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