We are looking for Swedish speaking Customer Service Agents to join our growing team!

As a focal point of contact for our customers, your main focus is to support and actively drive an amazing gaming experience for our customers. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences.

We offer a great opportunity to kick start your iGaming career, progress your own skills, develop your knowledge and be a part of a fun and friendly environment. We work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working in the office and at home.

What will you be doing?

• Nurture and support customer relationships via phone, e-mail and live chat.
• Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels.
• Support and contribute to our CRM infrastructure.

• Active pursuit and sharing of customer knowledge.
• Participate in the planning of customer engagement initiatives.
• Monitor campaigns and promotions across all allocated customer touch points.
• Assisting with translations, content writing and marketing to ensure that we are delivering the best communication to our customers.
• Contributing new ideas and feedback to keep improving the way we work and exercising your creativity in different ways.

• Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion.

Who are you?

• Native Swedish speaker and fluent in English (additional languages beneficial!)
• Previous on-line customer service experience.
• Positive mindset and a can-do attitude with the willingness to learn and go the extra mile.
• Excellent written and verbal communication skills.
• You have a genuine interest in iGaming.
• Microsoft Office proficiency

WHO WE ARE

Glitnor Group is a bright new star within the iGaming Industry – created by industry veterans who have founded and managed several successful businesses over the last decade. We are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment.

Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/

We operate with a flat company structure. We firmly believe that going to work should be a positive experience. We offer freedom with responsibility, that encourages people to maximize their talent for professional growth.