We are looking for a Customer Care Agent - LATAM markets....
As a focal point of contact for our customers, your main focus is to support and actively drive an amazing gaming experience for our customers. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences.
We offer a great opportunity to kick start your iGaming career, progress your own skills, develop your knowledge and be a part of a fun and friendly environment. We work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working in the office and at home.
What will you be doing?
- Nurture and support customer relationships via phone, e-mail and live chat.
- Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels.
- Support and contribute to our CRM infrastructure.
- Active pursuit and sharing of customer knowledge.
- Participate in the planning of customer engagement initiatives.
- Monitor campaigns and promotions across all allocated customer touch points.
- Assisting with translations, content writing and marketing to ensure that we are delivering the best communication to our customers.
- Contributing new ideas and feedback to keep improving the way we work and exercising your creativity in different ways.
- Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion.
Who are you?
- Native Latin American Spanish and fluent in English (additional languages beneficial!)
- Previous on-line customer service experience.
- Positive mindset and a can-do attitude with the willingness to learn and go the extra mile.
- Excellent written and verbal communication skills.
- You have a genuine interest in iGaming.
- Microsoft Office proficiency
WHO WE ARE
Glitnor Group is created by industry veterans who have founded and managed several successful businesses over the last decade. We are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment.
Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/
We operate with a flat company structure. We firmly believe that going to work should be a positive experience. We offer freedom with responsibility, that encourages people to maximize their talent for professional growth.