We are looking for...
A Swedish speaking Customer Service Agent to join our growing Customer Support team in our sunny sea view offices in Malta. As a focal point of contact for our customers, your main focus is to support and actively drive an amazing gaming experience for our customers. By pro-actively engaging with our customers, you will actively identify, support, solve and prevent poor customer experiences. A great opportunity to kick start your iGaming career with opportunities to grow and develop.
What will you be doing?
- Nurture and support customer relationships via phone, e-mail and live chat.
- Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels.
- Support and contribute to our CRM infrastructure.
- Active pursuit and sharing of customer knowledge.
- Participate in the planning of customer engagement initiatives.
- Monitor campaigns and promotions across all allocated customer touch points.
- Assisting with translations, content writing and marketing to ensure that we are delivering the best communication to our customers.
- Contributing new ideas and feedback to keep improving the way we work and exercising your creativity in different ways.
- Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion.
Who are you?
- Native Swedish speaker and fluent in English (additional languages beneficial!).
- Previous on-line customer service experience.
- Strong communication and interpersonal skills.
- Excellent written and verbal communication skills.
- You have a genuine interest in iGaming.
- Positive mindset and a can-do attitude with the willingness to learn and go the extra mile.
- Creative and forward-thinking.
- Microsoft Office proficiency.
Who we are:
Glitnor Group is a bright new star within the iGaming Industry – created by industry veterans who have founded and managed several successful businesses over the last decade.
We are present in Europe and Asia – with a unique and proven track record of building and nurturing strong brands, culture & work environment.
Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. Check us out! https://glitnor.com/
We operate with a flat company structure. We firmly believe that going to work should be a positive experience. We offer freedom with responsibility, that encourages people to maximize their talent for professional growth.